How to undo user activation
If a user is activated by mistake, you can revert them back to their previous status by using one of the following methods:
Via Dashboard UI
You can manually undo activation through the user profile's options menu like as shown below:
If the user was previously in
applied status, undoing activation brings them back to that status. The same goes for users that were previously in the
If you're looking to do this in bulk (for more than a dozen users), both the API and the CSV file support an undocumented status called
undo_activation which does the same thing as the UI.
Using the API, you can use the testers#update request with undocumented status called
undo_activation to change user's status back to what it was previously (e.g.
invited) prior to being set to
Via CSV Import
Like with the API, the
undo_activation status can also be used when importing (more at: How do I import my email list into Prefinery?).