How do I customize the 'from' email address in Prefinery emails?

Before you can customize the "from" email address for the emails that your Prefinery account sends to users, you will first need to verify your control of the domain email address. Here's how: 

Please note that as with any software that involves sending of email in your behalf, it is not possible to use shared domain addresses common with free mailbox services like a or a address. You are required to use your own business or personal domain email address.


From your dashboard's left navigation sidebar, click on Email then select Senders


In the  Sender Addresses page, click on the blue  Add an Email Address button in the top-right corner to open up the modal. Fill in the From Name and From Email fields and click the Create button. 


A confirmation email is automatically sent to the  From Email address that you added. Check the mailbox for that address and make sure to click on the confirmation button within the email to proceed. 

If you're not receiving the confirmation email in your inbox after 10 minutes, check if there's any filters and/or forwarding set for that particular mailbox. There had been cases where the verification emails from us were automatically being forwarded to another mailbox and deleted from the initial mailbox, others automatically marked as read and archived.


Once the email address is confirmed, the next step would be to validate your email address domain. To get started, click the Verify Domain button next to your email address. 

Verifying the domain ensures that your sent email arrives in your user's inbox. Additionally, emails signed by your own domain will look as if they've been sent directly from you, rather than delivered by 

Still in the Sender Addresses page, in the Domain Verification section, click the View Verification Instructions button to find more information about the changes you need to make on your domain's DNS settings. Verifying your domain will require you to add a DKIM record to the domain's DNS settings. You do not need to add a SPF record

If you've already done the above and are still not able to verify the domain, please allow up to 24 hours for the changes in your DNS settings to propagate depending on how fast or slow your DNS provider is. Most of the time, it just takes less than an hour. You can use the provided  Verify button to trigger a recheck of your updated configuration. 

Now that your email address and domain are verified, you'll need to assign it as the new sender for your messages since it will not be automatically assigned. There are two different ways on how you can do this: 

A. If you want to assign this new sender address to all your email messages, while still in Email > Senders click on your new sender address' Actions dropdown and select Apply to all email messages

B. If you only want to use this new sender address for specific messages, not all of them, navigate back to Email > Messages on your dashboard's sidebar menu, find the message you want to assign this new sender address to then click on its Actions dropdown and select Edit

In the message's Settings tab, set the new sender address in the From dropdown and Save your changes. 

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