Manual Project Review

When your project's bounce and/or spam rate is high, our system will flag your project for a manual review by us. While in this state and waiting for us to finish the review, your project's email delivery will be paused. 

During the manual review where email delivery is paused, no emails will be lost. Just queued for sending once the review is completed and your account has passed the review. 

A manual review is triggered when your project's email spam and bounce rate exceeds the limits published in our acceptable use policy (0.1% for spam, 10% for bounces). These rates are for the past 30 days, and not for the whole lifetime of project. A manual review can also be triggered multiple times if your rates do not improve after 30 days. 

Depending on the result of the manual review: 

• If the manual review results in your account passing it, then email delivery is resumed for your project. 
• If the manual review results in email delivery being permanently suspended, then you will need to set up a custom SMTP server.